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Cancellation policy

Right of cancellation

Customers have a right of revocation. Customers have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day of the purchase contract on which the customer or a third person designated by him, who is not the carrier, has taken possession of the last goods.

Customers who wish to exercise their right of revocation must make a clear statement - by post or e-mail - about their decision to ALOYAY. A sample of the revocation form can be found in the following link: https://aloyay.com/wp-content/uploads/2020/04/Muster-Widerrufsformular-AY-1.pdf.

In order to comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal was sent before the expiry of the withdrawal period.

Consequences of revocation

If customers revoke this contract, ALOYAY has to refund all payments made by the customer under this contract, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different delivery method than the standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we have received the notice of your revocation of this contract. For this repayment ALOYAY uses the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; under no circumstances will the customer be charged for this repayment.

ALOYAY can refuse the refund until we have received the goods back or until the customer has provided proof that the goods have been returned and that they are still in unopened condition.

Customers must return or hand over the goods immediately and in any case within fourteen days at the latest from the day ALOYAY was informed about the cancellation of this contract. The time limit is deemed to be observed if the goods have been dispatched before the end of the fourteen day period.

Customers bear the direct costs of returning the goods.

Customers only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Please note that we can only refund unopened products.

The right of withdrawal can only be exercised if and to the extent that our products have not been opened. The burden of proof for the fact that our products have been returned unopened is borne by the customer.

Special notes

If you finance this contract by means of a loan and revoke it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation becomes effective, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this.

End of the revocation instruction